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Question 1: How can I open a personal or corporate account?
By contacting our Sales Department at 1-800-760-8348 or by sending an e-mail to plsi@plimoservice.com.
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Question 2: Is your online reservation secure?
Our online reservation system is about to be launched. However, you can provide us with your reservation information through our reservation form and we will make your reservation and send you its confirmation right away. This form is not under a Secure Socket Layer (SSL) connection and is consequently not secure, BUT it does not require you to input any payment information either. If you are our client already, we will have your billing information by this point. Otherwise, we will call you and get all the information we need in order to place your reservation in our system.
Question 3: What standards are in place to maintain and insure the safety and security of all passengers?
Our Chauffeur Training & Safety program is recognized by the National Safety Council with an emphasis on passenger safety, comfort and defensive driving skills. Our chauffeurs have at least 10 years of experience and we are insured by a leading nationally-accredited A-rated carrier for up to $1.5M in Liability Coverage.
Question 4: How do I make online reservations?
FastTrak is our reservation system provider. Being our client, we can give you a user ID and password so you can access FastTrak’s online reservation system in order to make reservations, get receipts, access your reservation history, among other features. All reservations made there are pretty easy to accomplish!
Question 5: If unable to locate my driver where should I call?
If you are unable to locate the chauffeur, please call us at 1-800-760-8348 immediately and we will contact the chauffeur through direct radio communication and coordinate a meet location.
Question 6: How can I pay my transfer?
You can pay using your credit card (Visa, Mastercard, American Express and Discover) or cash.
Question 7: Do I always need to provide PLIMO Service with a credit card?
Yes. In order to secure your reservation, a valid credit card must be supplied even though you pay your trip in cash inside the car. Nothing will be charged from your credit card without your authorization.
Question 8: Are credit cards charged before or after the job is completed?
We always charge our clients’ credit cards only after they are dropped off.
Question 9: What is the cancellation policy?
All cancellations must be received at least 3 hours before the scheduled pick-up time or a cancellation fee will be charged.
Question 10: What is the waiting time policy?
We give our clients some free amount of waiting time on the following circumstances: for domestic flights, 1/2 an hour; for International flights, 1 hour; on all other pick-ups, 15 minutes. There will be a charge of $54.00 for each exceeded hour in all mentioned cases.
Question 11: Is PLIMO Service responsible for clients’ objects which are left inside the car?
If the driver is not informed, we are NOT responsible for ANY OBJECTS left inside the car!
Question 12: What types of vehicles can I reserve?
PLIMO Service offers a great number of vehicles designed to accommodate single passengers, small groups of passengers and larger passenger groups. View these various vehicle types on this website on the PLIMO Service Fleet page.